Tenants and relocating households
Use this guide before you pay a deposit so you know what to ask for, what to inspect, and how to avoid the common exit-dispute mistakes.
Section 01
Before you transfer a deposit, make sure the lease terms are written down and the move-in date, rental amount, and deposit amount all match what you discussed. If the rental agent or landlord cannot explain the terms clearly, pause and ask for the document first.
Section 02
The rental framework requires a joint inspection before moving in and another exit inspection around the end of the lease. Photograph every room, cupboard, wall mark, cracked tile, and appliance issue while you are both present. Those photos are the simplest way to stop a later argument from becoming a guess.
Section 03
The law requires the deposit to be held in an interest-bearing account and refunded with interest, less any agreed deductions supported by receipts. If the landlord wants to keep part of the deposit, ask for the itemised proof before accepting the deduction.
Section 04
When the inspection report, deductions, and refund timing do not line up, do not wait until the money is gone. A calm written request with the lease, inspection notes, and photos attached is much easier to resolve than a late, informal complaint.